Customer Service

Shipping & Delivery

Our range of in stock items are available for fast delivery - get in touch to find out about our range and special offers. 

On our special order items, we offer a 12 week UK standard delivery service. More information can be found on the individual product pages.

Privacy & Security

H2O Hot Tubs collect data from customers when they register and make a purchase online. We also gather data about our customers from their use of the website. We use this data to corroborate our customers' identity, process payments, manage orders including delivery, and communicate with customers about orders, products, services and promotions. We also use this data to further develop this website to be of use to customers and to manage security.

When you view this website by linking from another web page H2O Hot Tubs may store the name of that web page for the purposes of internal administration and analysis. In order to process your registration and enable management of this website, your personal information may be passed to third party service providers who may process your information on our behalf and under our control. We may share non-personal, anonymous, aggregate statistics (group) data about visitors to this website, use and other traffic patterns with connected, or third parties.

By using this website you agree that any successor operator of the H2O Hot Tubs business may use your personal information on the same basis as we do. We will not disclose your personal information to third parties except as outlined above or in the unlikely event that we are required to do so by court order or other legal requirement


In accordance with the distance selling regulations, you can cancel your order any time up to 7 days after you have had delivery of your product(s). If you do decide you no longer require your products we will be happy to have it returned to us. The item must be in its original wrapping, unopened and in the condition it was received. It is your responsibility to return the item to us at your cost. Please Note: By installing or using the product in any way you are accepting your order and therefore we cannot accept a return unless the item is found to be operationally faulty.

If you find your item to be faulty in any way, please contact us immediately so that we can help to remedy this for you. Depending on the fault (for example, cosmetic damage or operational fault) depends on the course of action - we can discuss this fully with you and ensure you are happy with your purchase.


You can order quickly and securely using our online ordering system. If you would prefer to place your order offline, you can email us with your details and we'll get back to you or you can call us on the phone number supplied on the website. We are always happy to answer any questions before you place your order so that you can be sure you get the right product for you.

Viewing Orders

If you choose to create an account at checkout, you can view your order progress online by signing in to your account and looking at your recent orders. If you require further information, you can email us or give us a call to get an update.