Data Protection & Privacy
H2O Hot Tubs collect data from customers when they register and make a purchase online. We also gather data about our customers from their use of the website. We use this data to corroborate our customers' identity, process payments, manage orders including delivery, and communicate with customers about orders, products, services and promotions. We also use this data to further develop this website to be of use to customers and to manage security.
When you view this website by linking from another web page H2O Hot Tubs may store the name of that web page for the purposes of internal administration and analysis. In order to process your registration and enable management of this website, your personal information may be passed to third party service providers who may process your information on our behalf and under our control. We may share non-personal, anonymous, aggregate statistics (group) data about visitors to this website, use and other traffic patterns with connected, or third parties.
By using this website you agree that any successor operator of the H2O Hot Tubs business may use your personal information on the same basis as we do. We will not disclose your personal information to third parties except as outlined above or in the unlikely event that we are required to do so by court order or other legal requirement.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the following contact information.
Strictly Necessary Cookies
There are certain first party cookies on this site that are necessary for the site to function. These are cookies that allow you to log into the site and access any protected content.
These cookies cannot be disabled.
Third Party and Nonessential Cookies
We also use third party cookies and other nonessential first party cookies to enhance the functionality and/or accessibility of the site's content. You can indicate if you'd like to Allow or Block the these cookies.
If you deny these cookies certain areas of the site may stop functioning as expected.
Revoking Cookie Access
If at any point you change your mind about allowing Cookies on this site you can amend your choice with these Cookie Consent Settings.
Links to other Websites
You may provide a link (but not a framed link) to the home page of this site but not (save with our prior written agreement) in any way, which gives the impression that we are associated with or have approved such other site. Apart from this you may not link from another Internet site or equivalent entity to materials or information on this website or reproduce or store any part of this site on any other website without our prior written consent.
Data Protection Act
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties.
Your personal data may have to be disclosed if we are required to disclose it by law or as a result of a lawful request by a governmental or law enforcement authority.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
YOUR RIGHT TO COMPLAIN
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner's Office